Your appointments are very important to us. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly, and we may be able to accommodate clients on our waiting list.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency. However, if last-minute cancellations or “no shows” become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
Less than 24-hour notice will result in a charge equal to 50% of reserved appointment.
“NO SHOWS” will be charged 100% of service amount.
* Please note that these fees will need to be paid prior to making a new appointment.
As a courtesy, we do attempt to call and/or text to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double-check your appointments if you are unsure.
We firmly believe in the value of your time and make a conscious effort to avoid long waiting periods in the salon. Thus, out of respect for our clientele, services for clients arriving more than ten (10) minutes late will be honored only at salon discretion.
A deposit of $100 is required to reserve appointments that are 2 hours or longer (ex. smoothing services, corrective color, Balayage, multiple services, etc.). This deposit will be held and used toward services on the day of your appointment. In the event of a cancellation for these long appointment blocks, a 48-hour notice is required to receive a full refund.
There are times when the weather causes the need to cancel appointments. We respect the safety of others and in these cases we do not require 24-48 hour cancellation notice. Please be aware that the salon will be open if we are able to arrive in a safe and timely manner. If we need to close due to inclement weather, we will contact each client starting from the first appointment to the last and will work to accommodate the cancelled guest on another date as soon as possible. We will also post updates on our social media pages.
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within five (5) days so that we may schedule you to have your services corrected free of charge. Any issues reported longer than five days from the original appointment date will not be immediately considered a redo but will be assessed on a case-by-case basis.
Just as we want you to be satisfied with your service, we want you to be happy with the products you are using. We will gladly accept returns for store credit on any products within 30 days from purchase as long as at least 2/3 of the product is remaining.
As a courtesy to others, please silence your cell phones and other devices. Do not use speaker phone, we ask for you to use headphones or text. Thank you.
For their safety, children are not allowed on the salon floor unless they have a scheduled appointment. Supervised children must stay in the waiting area. Please make arrangements for small children if you plan to be in the salon for an extended period of time. An example of an extended stay would be one (1) hour or more.
A child who can sit quietly while unsupervised may wait in the reception area while a parent is enjoying our services. If your child is disruptive, we will ask you to reschedule your appointment.